Contact Us
Our Address
Murano Silver,
5 Market Place,
Market Deeping,
Peterborough
PE6 8EA
E-mail Address
muranosilver@gmail.com
Phone Us
01778 347007

Pricing & Returns Policy
Pricing
Murano Silver not only creates much of it's unique jewellery instore but
also
supports independent crafts people, both in the UK and worldwide. We are
dedicated to providing top quality, competitively priced, ethical goods.
All our prices include VAT but exclude delivery charges. Standard recorded
delivery is currently free on all orders over £40 and £3.50 on orders
under £40.
Our online prices are generally the same as our Murano Silver store.
Occasionally you may find a lower "special offer" price in the
shop, or online if we running a special promotion....
Returns
We hope you will be pleased with your purchase. Should you wish to return
anything bought from us, we will be happy to refund or exchange a product
provided it is in fully resaleable condition. Notification should
be made within 7 days of recieving the item. Returns should be
made within a reasonable time (usually 28 days) and in original, undamaged
packaging.
If we find that the product has not been returned to us in fully resaleable
condition, we reserve the right to refuse a refund on the item, or deduct
up to 20% of the original selling price from the refund amount. We try
to ensure that the products are the same as our original pictures, but
as many of our items are handmade small differences can occur.
There are 2 simple ways to return an online purchase
:
Direct to Murano Silver
1. If you're local enough to do so, return the goods within 7 days to
our Market Deeping store for an immediate Refund. We also have a 30
day exchange policy if you bring the item, with it's proof of
purchase, back to our store.
By Post
1. Call or e-mail us to let us know you'll be returning the goods.
2. Re-package the item securely in it's original packaging.
3. Take the parcel to a Post Office and send it off!
Returned goods are the senders responsibility we suggest
(for your own protection) you use special or recorded delivery.
Please allow up to 28 days for your refund to be processed.
Please return unsuitable goods via post to the following address:
Murano Silver
5 Market Place
Market Deeping
Peterborough
Cambs
PE6 8EA
Products we are unable to refund
or exchange
We are unable to offer a refund or exchange on personalised or made-to
measure items (e.g. handmade Tiaras). For reasons of hygiene and safety
, we cannot refund or exchange pierced jewellery products (e.g. earrings)
unless they are faulty.